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FAQ

HOW IS MY ORDER HANDLED

Once your request has been received, whether it’s through our website, via general e-mail, over the phone, or through “snail” mail, Bronze Plaques Australia will provide an estimate, generally within 24 hours, confirming your contact information, shipping address, plaque size, background finish and mounting selection. Quotes and layouts are both at no cost or obligation, and you may contact us at any time during the process with questions or concerns you might have. Orders are not finalized until we receive written layout approval from the customer. Changes may be made at no charge any time PRIOR to receiving the layout approval. If a layout has been approved and moved into production, and then changes are received, additional charges may apply for work already completed on the approved order.

Payment is expected at time of layout approval, unless previous open account status or other arrangements have been made. We accept Visa and MasterCard , or you may pay via check. We require full payment prior to production for all orders totaling less than $1000. For orders $1000 or more, we require a 50% deposit, with the balance being due at the time of shipment.

Once all approval and payment details are on file, your order is moved to the production department to begin the pattern process. This is followed by pouring the raw casting, and finally moving into the finishing department, which is the longest part of the entire process. Delivery times depend on the overall size and complexity of each piece, but generally run 4 – 5 weeks after final layout approval.

Each order is packaged with extreme care to protect the final finish. When your order is shipped, you will receive an automatic e-mail from us referencing the tracking number. You may also contact our office to request this information or for status updates any time during the manufacturing process. Final copies of the paid invoice and payment receipt for all orders are mailed to the billing address on file after the order ships. Additional copies of this information may also be requested from our office at any time.

WHAT ARE SOME OF THE USES FOR BRONZE PLAQUES

Designing a bronze plaque is something most people have never done and can seem like a daunting task.

Bronze Plaques Australia offers free design service to help take your plaque from concept to finished product. Simply provide your proposed text and any image or graphic files you might have, along with any size or budget limitations we should be aware of. We’ll provide a full color layout for your review at no cost or obligation. Revisions and adjustments are always at no charge and can be made as often as necessary prior to final approval to achieve the “look” you’re striving for.

HOW TO CLEAN BRONZE PLAQUES

Our plaques are coated with multiple layers of protective clear coat to meet Australian standards within the industry.

Plaques can be cleaned at the family’s discretion, though we recommend simply using warm water and a sponge or brush.

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